The Gaylord National Harbor, just outside DC, is the home to Blackboard World 2015.
Well folks, its that time of year again. The time when users of the now myriad of Blackboard products come together for Blackboard World. This year’s pilgrimage takes us to the company’s hometown, Washington DC, and the banks of the Potomac River. While this year’s event at the Gaylord National Resort should be somewhat familiar to long time attendees (Blackboard World was there in 2009). Blackboard has been very busy this year working on a new versions of their products: Blackboard Learn 2015 and a new Blackboard Collaborate. All while continuing to improve quality and keeping up with the speedy pace of development in the LMS space.
Every year I take some time to review what’s been going on around Blackboard. I take the time to talk to friends and colleagues about their thoughts and concerns with the company. With all that input I create a short list of what items Blackboard needs to address at its upcoming conference. Here is the list for this year.
Under Promise, Over Deliver – Blackboard has never been one to get a product out at the exact time. For example, a service pack promised in the second quarter almost always means the release will come out the last week of June. We all understand that there is a balance when dealing with a software / technology company.
However this July will mark the start of year three for “Project Ultra”. The demonstration of this new product back in 2013 was exciting, but the wait and its delays has scorched many bridges the company has with users and institutions. In 2014, the company demonstrated a new Java-free version of Collaborate (I call it Collaborate decaf.) and almost 11 months later the product isn’t out for general use. As Ian Fleming wrote, “Once is happenstance. Twice is coincidence. Three times is enemy action.” and those words should be heeded by Blackboard. A mea culpa from Jay Bhatt is in order from the stage at this year’s conference. Folks who I’ve talked with believe that Blackboard shows off new shiny products only to try to keep its current customer base from leaving for other products.
Community Support and Overhaul – Another issue that Blackboard must address is the lack of community support from the company in recent years. Several years back the Blackboard community, made up of Blackboard regional events and user group meetings / conferences, made the community a major selling point for the company. Since that time, a revolving set of personnel changes and other contributing factors put the community in a lackluster place. Blackboard leadership clearly need to recognize the importance of the user community and provide plenty of funding for it. Moodle, Sakai, Canvas, and BrightSpace base part of their success on a vibrant and engaged community. This community helps sell the product to organizations. The lack of community support by Blackboard leadership shows their need to jump back in and show clients they care.
Honestly address the status of the company – A lot of change has happened to Blackboard in a mere six years since Blackboard World was in its backyard. A big discussion within many user circles has been the turnover of long time technical experts who developed and supported the product. While some of the turnover could be just general change, customers can see via social networks like LinkedIn that long time employees are leaving the company. Those employees developed a rapport with customers and partners. I would suggest that the company just address personnel rollover so it is no longer an item that many whisper about.
Get your head out of the cloud – As I said last year, the biggest buzzphrase in IT circles is “the cloud”. Moving applications to it seems to be the driving force for Blackboard Learn 2015, aka Ultra. But the company doesn’t appear to show any interest in working with self-hosted clients who want to use Blackboard Learn 2015, but continue on-site hosting. The company needs to pull its head out of “the cloud” and accept the realization that Blackboard Learn 2015 will need to allow cloud and self hosting for the version to be successful.
It’s Blackboard, not Blackhole – Over the past year, the company has continued to see changes. With those changes users appear to see a lack of communication between a variety of groups within the company. An example of this is the rollout of the new Blackboard Collaborate. Some Blackboard folks gave the impression the product would be rolled out soon. A few even suggesting that institutions go ahead and request Ultra access via the support portal. Support teams told requesting institutions completely different information stating that the product wasn’t ready and would close their request. Another request was made after seeing documentation on the new Blackboard Collaborate released to the public and instructions on how to request it. The request even used the “Request Ultra View” option. Collaborate Support again told our team the option was unavailable and closed the ticket.
This is a complete failure of communication. An excellent example of the old saying. “The right hand doesn’t know what the left hand is doing.” The company as a whole has been a big black hole where no information about the status of products, new information on road maps, or new general information ever seems to come out. Without communication, users and institutions are not educated on the status of the company. No education can create concerns and worries about the stability of the company, its products, etc. In the end, it can be part of a reason that institutions start to look for other options.
Blackboard really needs to open communications. Updated product roadmaps about every part of the product and from every angle: students, faculty, support staff, and administrators for example. Also communication can’t be only at Blackboard World. Webinars with Jay and other leadership to talk about roadmaps, etc. need to be offered to institutions for attendance during various times of the year. Finally work to allow Blackboard’s legal teams to lessen the throttle of communication to institutions.
In the end, Blackboard has done a great job trying to navigate the LMS waters which have become filled with other competitors. The previews of their new Learn and Collaborate products have been well received. However the concern is that these ships still are in dry dock preparing for launch. While many feel the company’s other products, user communities, and communications are sitting out in the ocean with little navigational guidance. Hopefully this feedback and the start of Blackboard World 2015 will allow the company to launch its ships, open its sails, and get a good tailwind as we travel towards 2016 and beyond.
Technically yours,
Blackboard Guru
P.S. – I would enjoy hearing your comments about what I mentioned or what other topics you think Blackboard should address at the upcoming conference. Feel free to put your comments below. – BbG
Very well said, Terry! I won’t be able to attend BbWorld this year to due travel budget restrictions, but I’ll be following closely your blog and others…thanks for voicing the concerns that many client institutions share.
Very well said, Terry! I won’t be able to attend BbWorld this year to due travel budget restrictions, but I’ll be following closely your blog and others…thanks for voicing the concerns that many client institutions share.
I think you’ve nailed it, Terry! Like Jason, I won’t b able to attend BbWorld this year but will continue to watch your blog to see what reaction – if any – comes from Bboard.
Thanks for taking the time to think these issues through and share them with the community
I think you’ve nailed it, Terry! Like Jason, I won’t b able to attend BbWorld this year but will continue to watch your blog to see what reaction – if any – comes from Bboard.
Thanks for taking the time to think these issues through and share them with the community
Thanks for a very thoughtful breakdown, especially the part about communication and community. Most of the webinars have been great for end-users, particularly faculty, but for planning ahead, I don’t feel like I can always answer all of my team’s questions compared to a couple of years ago. I’ll be at Bb World this year (my backyard as much as Blackboard’s) so maybe I’ll see you around the Bb MVP tables. 🙂
Thanks for a very thoughtful breakdown, especially the part about communication and community. Most of the webinars have been great for end-users, particularly faculty, but for planning ahead, I don’t feel like I can always answer all of my team’s questions compared to a couple of years ago. I’ll be at Bb World this year (my backyard as much as Blackboard’s) so maybe I’ll see you around the Bb MVP tables. 🙂
I feel like Ray Henderson did a lot of work on openness and transparency and I am getting the feeling like this strategy has been tossed into the bin without any explanation whatsoever. There’s been a huge backslide, and I think the user community deserves to know why.
I feel like Ray Henderson did a lot of work on openness and transparency and I am getting the feeling like this strategy has been tossed into the bin without any explanation whatsoever. There’s been a huge backslide, and I think the user community deserves to know why.
Would like to see some emphasis on fixing bugs in current versions as well, rather than punting the football to the next release. So many bugs are listed for future release, sometimes 2 releases in the future.
Would like to see some emphasis on fixing bugs in current versions as well, rather than punting the football to the next release. So many bugs are listed for future release, sometimes 2 releases in the future.
Completely agree! I would have rather them publicly announce Learn 2015/Collaborate this year to say it will be available this Fall, rather than waiting a year. If you look at Instructure and InstructureCon they release features that same day and if not at least to the institution’s sandbox site. For the community side of it I hope they start improving it as well.
Completely agree! I would have rather them publicly announce Learn 2015/Collaborate this year to say it will be available this Fall, rather than waiting a year. If you look at Instructure and InstructureCon they release features that same day and if not at least to the institution’s sandbox site. For the community side of it I hope they start improving it as well.
You nailed it, Terry!
Here is another thing I suggest to add:
Focus on the Product Quality: In the last two Bb Worlds I have attended, there were many topics tackled by Jay (and other members of the Bb leadership team in separate session) that deal with education, schooling, problems related to higher Ed efficiency vs. readiness for the job market, etc.. While these topics are important, I don’t think they are being approached by folks who have enough academic qualifications or credentials to discuss these topics or even make general public statements about them, loudly and proudly, to education professionals. The guest keynote speakers (Sugata Mitra, Joi lto for example) can do that. I’m sorry, but I didn’t come to Bb World to hear about “learning styles” from an IT professional who has nothing to do with learning cognition or educational psychology. That’s obviously not his/her area of expertise. Also, these topics, again, regardless or their GRAND importance, were being discussed in the wrong venue/context. I guess what I’m tried to say in the last two years, frequently, whenever I heard Jay or another Bb leader talking about these topics, is “Please, please and I beg you please to focus on your products, their quality, their stability, their potentials to improve learning and solve current issues! Leave the these topics for their experts!
For those who are going to Bb for the first time, I have two words for you: CAUTIOUS OPTIMISM.
You nailed it, Terry!
Here is another thing I suggest to add:
Focus on the Product Quality: In the last two Bb Worlds I have attended, there were many topics tackled by Jay (and other members of the Bb leadership team in separate session) that deal with education, schooling, problems related to higher Ed efficiency vs. readiness for the job market, etc.. While these topics are important, I don’t think they are being approached by folks who have enough academic qualifications or credentials to discuss these topics or even make general public statements about them, loudly and proudly, to education professionals. The guest keynote speakers (Sugata Mitra, Joi lto for example) can do that. I’m sorry, but I didn’t come to Bb World to hear about “learning styles” from an IT professional who has nothing to do with learning cognition or educational psychology. That’s obviously not his/her area of expertise. Also, these topics, again, regardless or their GRAND importance, were being discussed in the wrong venue/context. I guess what I’m tried to say in the last two years, frequently, whenever I heard Jay or another Bb leader talking about these topics, is “Please, please and I beg you please to focus on your products, their quality, their stability, their potentials to improve learning and solve current issues! Leave the these topics for their experts!
For those who are going to Bb for the first time, I have two words for you: CAUTIOUS OPTIMISM.
Great post. As a self hosted client we echo the comments about having Ultra UX available to self hosted clients. At the European conference in April we were told that the “new experience of Blackboard Learn” (aka Ultra) is “not a replacement or upgrade path for 9.1” by Matthew Small (SVP BB International), however yesterday Blackboard announced their new “design language” will be appearing across all products: https://twitter.com/markstrassman/status/605778314679054337
I hope that those attending BB World can gain more information about the fate of Blackboard self hosted clients.
Great post. As a self hosted client we echo the comments about having Ultra UX available to self hosted clients. At the European conference in April we were told that the “new experience of Blackboard Learn” (aka Ultra) is “not a replacement or upgrade path for 9.1” by Matthew Small (SVP BB International), however yesterday Blackboard announced their new “design language” will be appearing across all products: https://twitter.com/markstrassman/status/605778314679054337
I hope that those attending BB World can gain more information about the fate of Blackboard self hosted clients.
While communication and community are vital, there has to be something worth communicating, that is to say, vision. For the fourteen years I’ve worked with their products, I’ve never really had a sense that there were broad visions behind them. Too often in the past, the only vision seemed to be about making money. When I have detected some hint of a vision, it has been ephemeral and usually seemed to exist in a silo. Mobile Learn is a good example. It had the possibility of making BlackBoard easily accessible on mobile devices and of extending it into the classroom sphere in new ways. Had BlackBoard really understood mobile a few years ago, they would not have created the limited and clunky platform they did, one that is now clearly inferior to competitors, and one which could at least have created a seamless flow between communication the f2f classrooms and continuing communication and work outside of the classroom. Spend a few minutes with a product like Top Hat, or even with a basic clicker system, and tell me why those features could not have been added to BBML? Imagine if this company had added even a simple student response component five years ago that allowed instructors to pull directly from question pools, post the grades directly back to the grade center, and provided open-ended classroom communication. It would have been transformative. Not only did BlackBoard miss the boat, they missed the ocean. Blackboard Learn is less a product and more a Frankenstein system of pieces that have been cobbled together with too little thought. Yes, the company need to learn to communicate, but it also needs to relearn how to think, and more importantly, how to dream.
Amen!
While communication and community are vital, there has to be something worth communicating, that is to say, vision. For the fourteen years I’ve worked with their products, I’ve never really had a sense that there were broad visions behind them. Too often in the past, the only vision seemed to be about making money. When I have detected some hint of a vision, it has been ephemeral and usually seemed to exist in a silo. Mobile Learn is a good example. It had the possibility of making BlackBoard easily accessible on mobile devices and of extending it into the classroom sphere in new ways. Had BlackBoard really understood mobile a few years ago, they would not have created the limited and clunky platform they did, one that is now clearly inferior to competitors, and one which could at least have created a seamless flow between communication the f2f classrooms and continuing communication and work outside of the classroom. Spend a few minutes with a product like Top Hat, or even with a basic clicker system, and tell me why those features could not have been added to BBML? Imagine if this company had added even a simple student response component five years ago that allowed instructors to pull directly from question pools, post the grades directly back to the grade center, and provided open-ended classroom communication. It would have been transformative. Not only did BlackBoard miss the boat, they missed the ocean. Blackboard Learn is less a product and more a Frankenstein system of pieces that have been cobbled together with too little thought. Yes, the company need to learn to communicate, but it also needs to relearn how to think, and more importantly, how to dream.
Amen!
Terry,
Great post and I completely agree about the community. Bb comes up with these community programs and then abandons them. The MVP program is a great example. We were given free admission last year’s Bb world but his year it is a 50% discount. Do we think it hurts Bb’s bottom line to give a few Bb world registrations out? I have seen so many good community programs fall apart in the last few years and nobody can tell us why.
Exactly! I didn’t want to say it, but the MVP Program has slowly died down. And who knows how it will be now that there is a change in staff.
Terry,
Great post and I completely agree about the community. Bb comes up with these community programs and then abandons them. The MVP program is a great example. We were given free admission last year’s Bb world but his year it is a 50% discount. Do we think it hurts Bb’s bottom line to give a few Bb world registrations out? I have seen so many good community programs fall apart in the last few years and nobody can tell us why.
Exactly! I didn’t want to say it, but the MVP Program has slowly died down. And who knows how it will be now that there is a change in staff.
The recent acquisitions by Bb does seem to emphasize more of a play for the K-12 space (http://www.bizjournals.com/washington/blog/2015/02/blackboard-eyeing-third-acquisition-in-the-k-12.html)
And that might jive with a push to the SaaS offering – less maintenance, lower costs.
The recent acquisitions by Bb does seem to emphasize more of a play for the K-12 space (http://www.bizjournals.com/washington/blog/2015/02/blackboard-eyeing-third-acquisition-in-the-k-12.html)
And that might jive with a push to the SaaS offering – less maintenance, lower costs.
An excellent overview of the current state of play Terry. Back in the Chasen era Bb World was all about new features and product announcements, surrounded by much razzmatazz. It may have been a bit glitzy, but at least the new features generally appeared… Jay’s move towards educational priorities, opposed to Apple-style product launches seemed timely, but I have to agree with Ahmed above – Blackboard should definitely be very aware of educational trends, and the needs of students and faculty, but at the end of they day they’re a software company (or, as they prefer to be seen, a “partner”), and not experts in education itself. We need them to deliver quality, timely products, but will look to others for educational inspiration.
I also agree with the comments above about the roadmap; a year or so ago I felt that I had a good understanding on what would be released next month, next year, and what was on the horizon, but now, other than the big exciting unknown of Ultra/Learn 2015, somewhere on the horizon (near or distant?). I’m not sure what to expect next. Even, in the absence of an April 2015 release, when can we expect the promised Cumulative Updates which contain the promised bug fixes which would have been in the April 2015 release?
Finally, a few people have mentioned that they’re not attending Bb World. I work at a further education college in the UK; there’s no way we can get to DC, and even a ticket to Bb World Europe which Matthew mentions above is beyond our budgets, so please don’t forget your clients who are watching for the updates and announcements on Twitter, and hoping the keynotes will be on Youtube…or, even better, streamed to us in real time…
An excellent overview of the current state of play Terry. Back in the Chasen era Bb World was all about new features and product announcements, surrounded by much razzmatazz. It may have been a bit glitzy, but at least the new features generally appeared… Jay’s move towards educational priorities, opposed to Apple-style product launches seemed timely, but I have to agree with Ahmed above – Blackboard should definitely be very aware of educational trends, and the needs of students and faculty, but at the end of they day they’re a software company (or, as they prefer to be seen, a “partner”), and not experts in education itself. We need them to deliver quality, timely products, but will look to others for educational inspiration.
I also agree with the comments above about the roadmap; a year or so ago I felt that I had a good understanding on what would be released next month, next year, and what was on the horizon, but now, other than the big exciting unknown of Ultra/Learn 2015, somewhere on the horizon (near or distant?). I’m not sure what to expect next. Even, in the absence of an April 2015 release, when can we expect the promised Cumulative Updates which contain the promised bug fixes which would have been in the April 2015 release?
Finally, a few people have mentioned that they’re not attending Bb World. I work at a further education college in the UK; there’s no way we can get to DC, and even a ticket to Bb World Europe which Matthew mentions above is beyond our budgets, so please don’t forget your clients who are watching for the updates and announcements on Twitter, and hoping the keynotes will be on Youtube…or, even better, streamed to us in real time…
Blackborg. You will be assimilated. Resistance is futile.
LOL. Yes we were a Angel, Schoolwires, and Parent Link customer. Cannot get away.
Blackborg. You will be assimilated. Resistance is futile.
LOL. Yes we were a Angel, Schoolwires, and Parent Link customer. Cannot get away.
Terry, I greatly appreciate your thoughtful and passionate blog post here. You clearly follow our company closely and your perspective matters to us. We are taking your feedback about caring for the community, opening the lines of communication, and delivering on products in a timely manner to heart. While more will be shared at BbWorld next month, here are a few exciting updates that are already underway: we’re re-setting the MVP program and building a community site that is going to serve as a central location for Bb users to engage and participate in community programs and have easy access to help shape products and connect with Blackboard. While we have taken longer than initially anticipated, we are working on a quality release that needed just a little more time to get it right and to make sure that our recommended approach – to help ease the transition to that release – was the most optimal for all our clients. I looking forward to talking to you later this month.
Mark Strassman,
SVP, Industry and Product Management
Blackboard Inc.
Mark: I’m glad to hear that Bb is going to be “building a community site…and participate in community programs and have easy access to help shape products and connect with Blackboard.” Those programs were in place a few years ago and were neglected or abandoned. I’m glad to hear that the company is realizing it missed the boat by abandoning those programs and I hope that it will make them even greater than they were before. As a client who participated in as many programs and offerings there were, it has been sad to watch them slowly dwindle to nothing over the past couple of years.
Annette Ingram, Internet Course Administrator
Terry, I greatly appreciate your thoughtful and passionate blog post here. You clearly follow our company closely and your perspective matters to us. We are taking your feedback about caring for the community, opening the lines of communication, and delivering on products in a timely manner to heart. While more will be shared at BbWorld next month, here are a few exciting updates that are already underway: we’re re-setting the MVP program and building a community site that is going to serve as a central location for Bb users to engage and participate in community programs and have easy access to help shape products and connect with Blackboard. While we have taken longer than initially anticipated, we are working on a quality release that needed just a little more time to get it right and to make sure that our recommended approach – to help ease the transition to that release – was the most optimal for all our clients. I looking forward to talking to you later this month.
Mark Strassman,
SVP, Industry and Product Management
Blackboard Inc.
Mark: I’m glad to hear that Bb is going to be “building a community site…and participate in community programs and have easy access to help shape products and connect with Blackboard.” Those programs were in place a few years ago and were neglected or abandoned. I’m glad to hear that the company is realizing it missed the boat by abandoning those programs and I hope that it will make them even greater than they were before. As a client who participated in as many programs and offerings there were, it has been sad to watch them slowly dwindle to nothing over the past couple of years.
Annette Ingram, Internet Course Administrator
Terry, Thanks for weighing in and we’ll certainly be taking your feedback into account as we prepare for BbWorld. I want to follow up on my boss’s comments above about the work being done to reinvigorate the community and the MVP program with some feedback on some of your other more specific product feedback:
1. Collab “decaf” 🙂 -Love your venture into product naming. One of my product managers has shortened Blackboard Collaborate with the Ultra experience to BBCUE :). I know your group has been active in the Technical Preview and this is one of the ways we are trying to provide as much transparency as possible even in the early stages of product development. It did take a year but it is out for General use today (out of dry dock) and is one of our first products demonstrating the promise of Continuous Delivery, as we’ve already had multiple updates to the GA product, all with ZERO downtime! There are more updates planned prior to BbWorld. The product is ready for primetime and is being actively used for many use cases but isn’t at a functional parity with all of the rich features of Blackboard Collaborate’s java-based product yet. This is a clear example where the product is showing Blackboard’s commitment to true innovation, meeting and exceeding our competition both in terms of academic use cases and core technology. We’re pretty excited about customer reaction to Collaborate so far.
2. Roadmap Transparency and Under Promise / Overdeliver: This is something we are working hard to achieve and the concepts tie together as we want to be transparent but allow you to make decisions only on things that we are very, very confident will deliver in the timeframes that we’re suggesting. I think your comment about BbWorld isn’t often enough for this information is spot on, especially as we have more products like Collaborate and BbStudent which are operating with continuous delivery cycles. We’ll be looking to provide quarterly roadmaps via webinars that will allow clients to get a better sense of the what’s coming and when. I’ll work with the team to get these scheduled well in advance and listed in the Community site so you and all clients will have advance visibility as to when the public roadmaps will occur. In the interim, never hesitate to ask your Account Manager for a private roadmap session. A solutions engineer or someone on my team should be able to give this at any time.
I’m looking forward to meeting with you and many clients at BbWorld and seeing you in the various roadmap sessions. Please feel free to email me any specific topics you think we need to be sure to address in those sessions (other than the above). You can reach me at valerie.schreiner@blackboard.com.
Regards,
Valerie Schreiner
VP Product Management
Blackboard Inc.
Valerie: I personally agree with many of the things Terry has outlined in his post – except on Collaborate – we don’t use it. I would like to touch on one thing though…transparency – or even better still – how about Blackboard Company organizational structure. We have been a client for 6 years (before that we were a WebCT client from 2001) and I “used” to know how the company was structured and who to contact. Over the past couple of years, with restructuring and personnel turnover, I no longer can say who is “in charge” and how the company is organized. We are also a MH client and I have no idea how it is structured or who is in charge anymore.
Annette Ingram, Internet Course Administrator
Terry, Thanks for weighing in and we’ll certainly be taking your feedback into account as we prepare for BbWorld. I want to follow up on my boss’s comments above about the work being done to reinvigorate the community and the MVP program with some feedback on some of your other more specific product feedback:
1. Collab “decaf” 🙂 -Love your venture into product naming. One of my product managers has shortened Blackboard Collaborate with the Ultra experience to BBCUE :). I know your group has been active in the Technical Preview and this is one of the ways we are trying to provide as much transparency as possible even in the early stages of product development. It did take a year but it is out for General use today (out of dry dock) and is one of our first products demonstrating the promise of Continuous Delivery, as we’ve already had multiple updates to the GA product, all with ZERO downtime! There are more updates planned prior to BbWorld. The product is ready for primetime and is being actively used for many use cases but isn’t at a functional parity with all of the rich features of Blackboard Collaborate’s java-based product yet. This is a clear example where the product is showing Blackboard’s commitment to true innovation, meeting and exceeding our competition both in terms of academic use cases and core technology. We’re pretty excited about customer reaction to Collaborate so far.
2. Roadmap Transparency and Under Promise / Overdeliver: This is something we are working hard to achieve and the concepts tie together as we want to be transparent but allow you to make decisions only on things that we are very, very confident will deliver in the timeframes that we’re suggesting. I think your comment about BbWorld isn’t often enough for this information is spot on, especially as we have more products like Collaborate and BbStudent which are operating with continuous delivery cycles. We’ll be looking to provide quarterly roadmaps via webinars that will allow clients to get a better sense of the what’s coming and when. I’ll work with the team to get these scheduled well in advance and listed in the Community site so you and all clients will have advance visibility as to when the public roadmaps will occur. In the interim, never hesitate to ask your Account Manager for a private roadmap session. A solutions engineer or someone on my team should be able to give this at any time.
I’m looking forward to meeting with you and many clients at BbWorld and seeing you in the various roadmap sessions. Please feel free to email me any specific topics you think we need to be sure to address in those sessions (other than the above). You can reach me at valerie.schreiner@blackboard.com.
Regards,
Valerie Schreiner
VP Product Management
Blackboard Inc.
Valerie: I personally agree with many of the things Terry has outlined in his post – except on Collaborate – we don’t use it. I would like to touch on one thing though…transparency – or even better still – how about Blackboard Company organizational structure. We have been a client for 6 years (before that we were a WebCT client from 2001) and I “used” to know how the company was structured and who to contact. Over the past couple of years, with restructuring and personnel turnover, I no longer can say who is “in charge” and how the company is organized. We are also a MH client and I have no idea how it is structured or who is in charge anymore.
Annette Ingram, Internet Course Administrator
Annette, please send me an email and lets set up a session with your account manager and either me or one of my team members. Also let me know if you’ll be at BbWorld.
Annette, please send me an email and lets set up a session with your account manager and either me or one of my team members. Also let me know if you’ll be at BbWorld.